Hello dear reader(s)!
Today I fired my psychiatrist. Why do I say I fired him? Because I was paying him to do a job, and because of the support staff he chose to employ, the job was not getting done. Therefore, I did not decide to go to another doctor, I fired him for his failure to execute the duties for which I paid him.
I don’t think that people look at businesses they provide money to in the correct way. Businesses, regardless of their size, and their near monopoly status are nothing more than our employees. Without our money, they will not stay in business too much longer.
After you have made a few complaints (performance reviews) and the issue(s) are not corrected, you need to fire that business.
After attempting to get in touch with the office staff all morning, hours in advance, for something as simple as confirming my upcoming appointment time, and not receiving a response back, I was upset. This particularly after an appointment was rescheduled on me a few weeks ago without me confirming it. The receptionist actually lied and said she spoke to me, but in fact, she only left a voicemail that I did not receive until later. Now, I don’t care your reasoning, but when rescheduling someone’s appointment, you should not be relying on voicemail. You should confirm the change is okay with the appointment holder.
So after receiving no response, I tried calling again and got stuck in an endless transfer loop. I don’t know if the bitchy receptionist saw my number on the caller ID and decided to transfer me back into the queue, or if there was a problem with the phone tree. Either way, I don’t care. I pay good money for the expectation that my appointments will be scheduled correctly, and done with professionalism.
So, after that, I decided to send this e-mail.
I am afraid I will no longer be utilizing your services as I simply cannot communicate with your office staff. Every time after the fiasco with scheduling a few weeks ago I have called to confirm my appointment times and nobody has gotten back to me. Today I called about two hours ago and left two phone numbers, and neither one has received a call.
I tried calling again just prior to sending this email but got stuck in an endless loop of transfers after hitting option 1 to say I was calling as a patient. Then I was told to wait while my call was being transferred by an automated voice. Then I went back to where I started. 5 times later, and this is my only option.
With the attitude and unprofessionalism I have encountered from your staff I feel I have no choice but to sever this arrangement and find treatment elsewhere.
It is too bad, because I genuinely think you’re a good doctor. Your staff is simply an extra added stressor that I don’t need in a situation where I am trying to learn how to live with stress.
Thank you anyway,
In the past, I would have just never shown up to an appointment again and hoped they got the hint, but I am done being abused by businesses who think they are in a position of power over me when I am paying their salaries. I wanted this doctor to know exactly why I was not interested in coming back to his practice. Maybe in the future, he will be more careful about who he hires.
I have no problems at all in confronting people who I think have treated me unfairly now; or confronting people who I do not think are doing their jobs well. What especially irritates me about this situation, is that I am a psychiatric patient who is having to deal with the bitchy receptionist and other office issues they have. With the attitude she has given me, and with the non-responses I have gotten, it makes me wonder how many people who are more vulnerable than me have experienced this kind of treatment. Luckily, I consider myself fairly stable, but I wonder about those people who are not.
All of this brings me to a larger point.
If I ever do something to offend you, or you just do not want to deal with me, please don’t assume I will just “take the hint”. Don’t be afraid to confront me. How else will I ever know what I did was wrong?
And if anyone, or any entity wrongs you in any way, confront them as well. Nothing will ever improve unless someone knows there is something wrong.
Unless of course your issue with the entity is that your “kids don’t eat green things” and that you don’t like people speaking other languages in an ethnic restaurant, and that you don’t know how to storm out of a door the correct way after telling someone “to get it right the first time.”
Then, you need to confront yourself.